Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging, in the same condition that you received it. You'll also need the receipt or proof of purchase.

Because our products are natural, botanical skincare formulations, we recommend patch-testing any new product on a small area of skin before full use. If you experience a reaction to a product, please contact us right away at team@yanacleanbeauty.com so we can help.

To start a return, you can contact us at team@yanacleanbeauty.com. Please note that returns will need to be sent to the following address:

Yana Clean Beauty LLC
632 15th St, #101
Miami Beach, FL 33139

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@yanacleanbeauty.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used. If you've opened a product and had a reaction or are dissatisfied with it, please reach out to us at team@yanacleanbeauty.com — we review these on a case-by-case basis and may offer a replacement or store credit at our discretion.

We also do not accept returns on custom or personalized products, or on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For opened or used products, refunds are not guaranteed but may be offered as a replacement or store credit at our discretion, on a case-by-case basis.

If more than 15 business days have passed since we've approved your return, please contact us at team@yanacleanbeauty.com.